Please read before enquiring
House Rules and Policies
Review the house rules, booking terms and cancellation information before sending an enquiry.
Enquire or BookRules & policies
Direct booking terms made clear before you reserve
Please review the booking rules, house rules, cancellation policy, and payment terms before sending an enquiry.
Important
Booking is not confirmed until payment is received
Important
Check-in details are only released after full payment
Important
The business reserves the right to decline bookings
House rules
Guest conduct during the stay
- No parties or events
- No smoking inside the property
- No illegal substances
- No excessive noise
- Respect neighbours and surrounding properties
- Only registered guests allowed
- No unauthorised visitors
- Quiet hours are 10 PM - 7 AM
- Guests must report damages immediately
- Guests must leave the property in reasonable condition
- Turn off lights and appliances before checkout
- Lock all windows and doors when leaving
- Lost keys may result in replacement charges
- Additional cleaning fees may apply if house rules are breached
Cancellation policy
Balanced terms for direct bookings
Refundable bookings
- Full refund if cancelled 7+ days before check-in
- 50% refund if cancelled within 3-7 days before check-in
- No refund within 72 hours of check-in
Non-refundable bookings
- Discounted rate agreed before payment
- No refund after payment has been received
Direct pricing guide
Direct booking terms & conditions
Booking confirmation
A booking request does not confirm your stay. Your booking is only confirmed when the required payment has cleared and written confirmation has been issued.
Payment terms
Payments can be made securely by card through Stripe after availability, guest details, and the agreed booking amount have been confirmed.
Deposits and balance
A deposit may be required to reserve dates. The remaining balance must be paid by the deadline provided in your confirmation message.
Check-in details
Check-in details, access instructions, and key information are only released after full payment has been received.
Damage responsibility
Guests are responsible for damage, missing items, misuse of the property, and costs caused by breaches of the house rules.
Guest conduct
Guests must behave responsibly, respect neighbours, follow quiet hours, and ensure only registered guests stay at or access the property.
Liability limits
The business is not responsible for guest belongings, travel disruption, third-party services, or events outside reasonable control.
Refusal rights
The business reserves the right to decline bookings, request verification, refuse access, or cancel stays where there is a security, conduct, payment, or misuse concern.
Additional charges
Additional cleaning, key replacement, call-out, repair, or damage charges may apply where the property is left in poor condition or rules are breached.